First it was Spotify, then Verizon, then PlayStation, and now it's apparently Bank of America's turn to suffer a default this week. Some customers reported problems accessing their bank accounts on Wednesday, with balances showing $0 or “–” instead of the actual amount.
“Earlier today, some mobile and online banking customers experienced an issue accessing their account and balance information,” wrote Matt Card, media relations officer for Bank of America, in an email to The edge. “These technology problems have been completely solved. We apologize for any inconvenience.”
Reports on Downdetector spiked just before 1 p.m. ET, with posts on
We verified this afternoon that the bank's app is showing customers the notification “Accounts temporarily unavailable” and “Some accounts and/or balances are temporarily unavailable,” as previously reported by CNN. Some people have reported that their accounts are working or gaining intermittent access to their information, and it is unclear how many people have been affected. In July, Bank of America announced that 58 million customers were using their “digital capabilities to manage their financial lives” and that they connected a record 23.4 billion times last year.
There is no information about what might have caused the problem, but let us know if everything works for you now.
Update, October 3rd: Added updated Bank of America statement.